DOES THE HAWTHORN ACCEPT CASH?

No, we are a 100% cashless venue. Only debit/credit cards are accepted at our bars, box office and guest services window.

I AM DISABLED OR UNABLE TO STAND FOR LONG PERIODS OF TIME. CAN I STILL ENJOY A SHOW?

Absolutely! We have a dedicated ADA section near the front of the stage where anyone (and a guest) physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you.

We're also proud to be a part of The Rockin' Chair: a venue database with information about the accommodations and limitations for all disabilities. Check their website for more information. 

I WANT TO RENT THE HAWTHORN FOR AN EVENT. IS THAT POSSIBLE?

Yes! We have flexible rental options based on the size of your event. Feel free to reach out to our Events Sales Manager for a tour and specific rental information.

IS THERE ANY SEATING AVAILABLE? CAN YOU PROVIDE SEATING FOR A LARGE GROUP?

There are a limited number of seats available in the general admission area. Seating is first come, first serve. Some events also have general admission seats and 4-Pack Tables available. Be sure to check the details of the event you wish to attend for more info.

We also have a dedicated ADA section near the front of the stage where anyone (and a guest) physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you!

HOW OLD DO YOU HAVE TO BE TO ATTEND SHOWS?

Age requirements differ from show to show. Please refer to the specific show’s ticket page for more information. For all ages shows, attendees that are 14 or under must be accompanied by a parent or legal guardian.

WHERE DO I PARK?

PLEASE RIDESHARE - Parking is limited around the venue. We strongly recommend using rideshare apps like Uber or Lyft for transportation to and from the venue. There is a designated rideshare pick up / drop off location near the entrance for your convenience.

If you choose to drive, there are 2 privately owned lots that sell parking for $10 per car on 22nd and Washington Ave. They are not affiliated with The Hawthorn but are within walking distance.

Oh and if you decided to drive but you’ve had a big night and need a ride home, we’re happy to help you out.

HOW CAN I PURCHASE TICKETS FOR A SHOW?

Tickets can be purchased:

• Via *Ticketweb

• At our **Box Office – open Fridays from 10am–4pm (check our socials for special hours/closures)

*Tickets purchased from 3rd party resellers or any other ticketing websites are not guaranteed to be valid.

**A reduced 3% service fee will be added for all credit/debit card in-person purchases.

DO YOU OFFER VIP?

It depends! Click the tickets and info button for the show you’re interested in for more information.

I HAVEN’T RECEIVED MY TICKET! WHO DO I CALL?

Don’t panic! Often ticket companies do not send ticket info automatically. Check with the company you purchased tickets through to find out more (their FAQ section is a good place to start).

CAN I BRING MY OWN WATER BOTTLE/OUTSIDE FOOD/ BEVERAGE?

No. No outside food, beverage, or containers allowed.

CAN I TAKE PHOTOS/VIDEOS?

Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

Here at The Hawthorn, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.

If you are interested in participating in the program please submit an application HERE. If you have other questions about the program feel free to email marketing@thehawthornstl.com.

ARE YOU HIRING?

It is best to reach out to us at info@thehawthornstl.com with your resume or check out our job listings on indeed.

DOES THE HAWTHORN HAVE A STREET TEAM?

Sure do! Interested in joining? If so, just fill out this form HERE.

HOW DO I PLAY A SHOW AT THE HAWTHORN?

Please reach out to booking@thehawthornstl.com for all booking inquiries.

WILL THERE BE FOOD? DRINKS?

Yes! We have 2 bars and Classic Red Hots Catering or Las Naomis are on-site for every show. We also offer an assortment of non-alcoholic drinks.

WHAT CAN I BRING INTO THE VENUE?

We want everyone to have a great time, but there are some things you simply can’t bring to a show or event. Here is the list of restricted items:

• No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, potato launchers and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.

• No Smoking (this includes vaping) *We have a patio for smokers and non-smokers alike

• No Outside Food or Beverage

• No Illegal Drugs

• No GoPros

• No Signs, Posters or Flags

• No Selfie Sticks

• No Mace

• No Backpacks

• No Hula Hoops

• No Glow Sticks

• No Umbrellas (If it rains, you can leave your umbrellas by the front door)

• No Bad Attitudes

CAN I BRING MY PURSE OR BAG?

All purses and bags are subject to search, no backpacks or large bags allowed. Purses and bags do not have to be clear.

CAN I SMOKE AT THE HAWTHORN?

Smoking or vaping is allowed only on the designated smoking deck.

CAN I LEAVE AND COME BACK?

No. Re-entry is prohibited. You may not re-enter the venue once you have already entered for a show or event.

DOES THE HAWTHORN HAVE A LOST AND FOUND?

Yes. Lost & Found is located at the Guest Services window near main entry. The Hawthorn is not responsible for lost items but we will do our best to reunite lost items with their owners.

DO YOU ALLOW SERVICE ANIMALS INSIDE THE VENUE?

Yes. Licensed service animals are allowed inside the venue.

IS THE HAWTHORN OPEN ON NON-SHOW NIGHTS?

The Hawthorn is only open for shows, private events and during our regular box office hours (Fridays from 10am-4pm).

I’VE GOT A QUESTION THAT YOUR FAQS DON’T ADDRESS.

Reach out to us via our Contact Page. We’ll respond as quickly as possible.